Privacy Policy

Who we are

The Rochdale Therapy Clinic ("we", "us", "our") is a complementary therapy clinic based in Rochdale, Greater Manchester. We are the data controller for the personal information collected through this website.

What we collect

When you submit an enquiry form, we collect:

• Your name
• Your phone number
• Your email address
• Technical and marketing information such as the page you visited and advertising campaign details (UTM parameters)

How we use it

• To contact you about your enquiry and arrange your consultation
• To manage our relationship with you as a prospective or current client
• To measure the effectiveness of our advertising

Our lawful basis is your consent (when you submit the form) and our legitimate interest in responding to your enquiry.

Cookies and advertising

This website may use Meta (Facebook) Pixel and Google Analytics 4 to measure advertising performance and understand how visitors use the site. These tools may set cookies and collect anonymised usage data. You can control cookies through your browser settings.

Sharing your data

We do not sell your personal information. Your details are only accessible to the clinic team and the service providers that help us operate this website (such as our secure hosting and database providers), who process data on our behalf under appropriate safeguards.

How long we keep it

We keep enquiry details for as long as needed to respond to you and manage our relationship with you, after which they are securely deleted or anonymised.

Your rights

Under UK GDPR, you have the right to access, correct, delete or restrict the use of your personal data, and to withdraw consent at any time. To exercise any of these rights, contact us using the details provided when you book. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes

We may update this policy from time to time. The latest version will always be available on this page.